Your satisfaction is very important to us. We want to be your only source for gold layered jewelry and we believe in providing each and every customer with a lifetime of superior customer service. We stand behind our collections with an enormous amount of pride backed with an easy, hassle free return and exchange policy. We've broken our policy down for you in simple, easy to follow guidelines and instructions.
You have 30 days from the orders ship date to return any product, excluding regular, sale and clearance priced items. Any packages marked "Return to Sender" or "Refused" cannot be accepted and will be returned to sender as a postmark date cannot be determined. All returns must be received with the item's original tags attached. Any merchandise received that shows obvious signs of tampering or removal of original tags will be eligible for store credit only. Please note that $5.95 shipping and handling fee will be applied on all store credit orders. All returns must accompany your order's original invoice along with instructions on how to process your return.
It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. Fantasy Jewelry Box will not be held responsible for lost or damaged merchandise due to lack of care or improper handling. We suggest that you mail your return using a traceable carrier such as USPS, UPS or FedEx and we also suggest purchasing insurance for your package in case of accidental loss or damage in the return shipping process.
Any returned merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense.
Please remember that shipping and handling fees and gift wrapping services are nonrefundable.
Order paid via Check or Money Order are not eligible for a refund. If paying by Check or Money Order you are eligible for a store credit or exchange if all other return criteria are met.
All returns will be processed within 3-10 business days of receipt of your returned package.
Our return mailing address is as follows:
Attn.: Internet Returns
606 S. Hill St. Suite 1217
Los Angeles, CA 90014